REFILL REQUESTS

Prescriptions are an important tool in providing your pet with appropriate medical care. So that you receive the prescriptions your pet needs in a timely fashion, we ask that you abide by the following refill policy. Please allow at least 48 hours for all refill requests. Plan ahead. Please do not wait until the last minute to request your refill, as we may not be able to accommodate your request as quickly as your pet needs since a refill requires a doctor’s approval. It is best to call 7 days in advance of your pet’s medication running out for a prescription refill. If you need a refill on a same-day emergency basis, there will be a $20 fee for this expedited service. In addition, some prescriptions are special order medications that require additional time for delivery. It is your responsibility to know when your pet’s medications will need to be refilled. We do generally refill prescriptions during office visits. Before your pet’s medication runs low, please call us for an appointment. Additionally, if we have not seen your pet within the last year, we will need you to come in for a recheck prior to refilling any medications. There are some medications that require a recheck before approving a refill, as we need to see the current condition of the eye prior to refilling these medications. Also, per California state law, dispensed medications may not be returned. There are no exceptions.